Business Intelligence in Banking

Today, many business owners and managers are bombarded with information overload and are looking for ways to gain greater control, understanding and intelligence of their organization’s data.

One of the best solutions for this growing problem is to adopt a Business Intelligence (BI) strategy.

What is Business Intelligence?

Whether you work for an SMEs (small and medium enterprises), SMBs (small and medium-sized businesses) or large companies, you have probably heard the term Business Intelligence and even more likely to have asked yourself on multiple occasions, what’s exactly Business intelligence?

Business intelligence (BI) refers to the practice of converting big data into actionable insights. The goal of business intelligence is to present data in new, easy-to-understand ways so that it can be used to support crucial business decisions.

Business intelligence in banking is defined as the use of analytics software, or SAAS (software as a service), to create data visualizations that are interactive and can be created at the desk top level by end users for banks and financial service companies.

Banking business intelligence applications can be hosted on the cloud and configured to run private dedicated servers for financial services companies that are strict on data security requirements.


How the Banking Industry is Using Business Intelligence

Banking is a data intensive industry, both in terms of generation and consumption. Multiple transactions are carried out simultaneously in all departments.

Most global banks are now optimising this information to create data-driven business intelligence (BI) models and implement predictive analytics to make their data sets edible, informative and meaningful in order to derive operational profits and stay competitive in the market.

Business intelligence offers banks the adaptability needed to excel in both business-as-usual conditions and in more turbulent economic times. Worldwide, BI processes and software give banks deeper understanding of their business, their customers, and their future.

The banking and finance industries can use the insights they gain to:

  • Understand customer purchase behaviors
  • Support the budgeting and planning processes
  • Measure marketing campaign effectiveness
  • Make sales predictions and financial estimations
  • Analyze and improve operational performance
  • Organize data and create reports for regulatory compliance



The Benefits of Business Intelligence Tools

  • Reduce Risks

Business intelligence tools can mitigate risks by helping you put the data into action. By tracking customer behavior, you can quickly detect fraudulent activities. And by tracking employee behavior, you can ensure that they comply with industry regulations.

The data at your disposal can also be used to analyze credit portfolios and detect possible cases of delinquency.


  • Drive Profitability

With the most up-to-date information about their customers, banks can market the most relevant products and services according to needs and preferences.


  • Improve Internal Operations

Using business intelligence software solutions is a data-backed way to assess resource allocation, operational procedures, and the performance of your employees. Your data can tell you areas where you can cut costs, improve the customer experience, and maximize operational efficiencies.


If your bank is interested in implementing this technology, contact us, we have a professional team to advise you

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